Terms of Service

1. Company Information

Apertura is operated by:

MANUEL GONZALEZ MAESTRI PR RAČUNARSKO PROGRAMIRANJE SYSNERA BEOGRAD (SAVSKI VENAC)
Address: Gavrila Principa 43/1, Belgrade, Serbia
PIB: 115493071

Throughout this document, "Apertura", "we", "us", or "our" refers to this entity.

2. Acceptance of Terms

By accessing or using Apertura (the "Service"), you agree to these Terms.

If you do not agree, you must not use the Service.

3. Description of Service

Apertura provides digital tools for physical venues, including:

• Digital menus
• Event management
• Customer interaction tools
• Analytics and insights

We may modify, add, or remove features at any time without notice.

4. Accounts & Responsibility

You agree that:

• All information provided is accurate
• You are responsible for your account and credentials
• You are responsible for all activity under your account

We are not liable for unauthorized access caused by your failure to secure your account.

5. Subscription, Trials & Billing

5.1 Trial

We may offer a free trial period. After the trial ends, continued use requires payment.

5.2 Subscription

• Plans are billed periodically
• Pricing may change at any time
• Continued use after billing = acceptance of charges

5.3 Non-Payment

If payment fails or subscription expires:

• Access may be limited or suspended
• Features may be disabled
• Data may be restricted or deleted

6. Refund Policy

All payments are non-refundable.

No refunds will be provided for:

• Partial usage
• Lack of usage
• Dissatisfaction
• Business results

We may grant refunds only at our sole discretion.

7. User Content

You are fully responsible for all content you upload, including:

• Menus
• Images
• Descriptions
• Events

You confirm that:

• You own or have rights to use the content
• It does not violate any laws or third-party rights

We may remove content at any time.

8. Data & Analytics

• You retain ownership of your business data
• We may use anonymized and aggregated data to improve the Service

We do not sell personally identifiable data.

9. Privacy

Use of the Service is also governed by our Privacy Policy.

10. Third-Party Services

We rely on third-party providers (hosting, payments, infrastructure).

We are not responsible for:

• Service interruptions
• Data loss caused by third parties
• Payment processing issues

11. Service Availability

The Service is provided "as is" and "as available".

We do not guarantee:

• Continuous uptime
• Error-free operation
• Data preservation

12. Limitation of Liability

To the maximum extent permitted by law:

Apertura is not liable for:

• Loss of revenue
• Loss of customers
• Business interruption
• Indirect or consequential damages

Total liability is limited to:

The amount paid by you in the last 30 days.

13. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Abuse or misuse of the Service
• Any reason at our discretion

You may cancel at any time.

No refunds will be issued upon termination.

14. Intellectual Property

All platform technology, design, and systems belong to Apertura.

You may not:

• Copy
• Reverse engineer
• Resell or reproduce the Service without previous concent and agreement by Apertura

15. Changes to Terms

We may update these Terms at any time.

Continued use of the Service means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of Serbia.

17. Acceptable Use Policy

You agree NOT to use the Service to:

• Illegal Activities: Violate any laws or regulations, or promote illegal activity.
• Harmful Content: Publish abusive, offensive, discriminatory, or explicit content.
• Misrepresentation: Impersonate others or provide false business information.
• Platform Abuse: Attempt to hack, disrupt, or overload the system, or bypass security mechanisms.
• Unauthorized Commercial Use: Resell or exploit the platform without permission.
• Spam & Manipulation: Send spam or manipulate analytics or engagement.

Enforcement

We may:

• Remove content
• Suspend or terminate accounts
• Restrict access

At our sole discretion, without notice.

18. Beta Disclaimer

Apertura is an evolving product and may be considered beta software.

By using the Service, you acknowledge:

• Features may change or be removed
• Bugs and errors may occur
• Performance is not guaranteed
• Data loss may occur

No Business Reliance

You agree not to rely on Apertura as your only business system.

You are responsible for maintaining:

• Backup systems
• Independent records
• Alternative processes

Warranty Disclaimer

The Service is provided without warranties of any kind, including:

• Reliability
• Availability
• Fitness for purpose